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- WHAT DO YOU CHARGE FOR SHIPPING & HANDLING?
- PAYMENT TERMS?
- FREIGHT POLICY
- HOW SOON WILL MY ORDER BE DELIVERED/WHEN WILL IT GET THERE?
- PRICE QUOTES
- EXPECTED SHIPMENT
- SPECIAL ORDER ITEMS
- SHIPPING RULES AND RESTRICTIONS
- SHIPPING METHODS AND COSTS
- PRICING
- RECEIPT OF PURCHASE/ORDER CONFIRMATION
- SHIPPING & HANDLING REFUNDS
- NO REFUNDS ON CUSTOM OR SPECIAL ORDERS
- RETURNS
- INCORRECT ORDERS
- ORDER MINIMUM
- KEEP GOOD RECORDS
- CONTACT US
- ASSISTANCE & INFORMATION
- SHIPPING YOUR PRODUCT
- SAFETY FIRST
- SECURITY POLICY
- WARRANTY POLICY
- BUSINESS HOURS
WHAT DO YOU CHARGE FOR SHIPPING & HANDLING?
Our internet order minimum is $50. All orders are charged an 8% of total order for Shipping & Handling for standard ground transportation, except for special situations such as over sized equipment. Charges for special situations, if applicable, will be advised by our shipping department prior to shipment. All internet orders are shipped standard delivery with delivery time of at least 7-10 working days. For all QUICK Shipments (Over night, 2 or 3 day air), please call us at 215-525-1119. The delivery time is based on stock availability of all parts. If the order is cancelled by the purchaser while in transit, the full shipping charge will be applied to the credit card account of the purchaser. All cancelled orders are subject to 30% restocking fee. Equipment or items that have been installed are not returnable. All returned goods are subject to our approved RMA. Our RMA request form can be found and filled out on line. All returns are subject to 50% restocking fee. All late/over due invoices are charged a late fee of 2% of amount due per month. We do not accept returns on electronic parts.
PAYMENT TERMS?
Payment Terms Purchasers may pay with Visa, MasterCard, Discover and American Express or by mailing a business or cashier's check. No personal checks are accepted. At HVACPLUS.com, export orders may be subject to special export payment terms and quotations. All payments must be made in United States Currency. HVACPLUS.com shall have the right of set-off and deduction for any sums owed. Orders will not be shipped until payment is received in full.
FREIGHT POLICY
FREIGHT POLICY All shipments are prepaid and add. A minimum $19.00 shipping and handling charge is added to all shipments under $100. Any extra charges incurred for additional services, such as shipment from point specified by customer will be added to order total. Export orders may be subject to special terms and conditions. Title and risk of loss will be passed on to purchaser on delivery to the common carrier. If product is damaged in transit, recipient must file claim with carrier NOT WITH HVACPLUS.com. The delivery time is based on stock availability of all part(s).
HOW SOON WILL MY ORDER BE DELIVERED/WHEN WILL IT GET THERE?
How soon will my order be delivered/when will it get there? Once your order is SHIPPED, it will arrive within 7 to 10 business days. Your online orders will be shipped via standard delivery. For all QUICK shipments, please call us: 215-525-1119. If you have any questions about the shipping of your order, please e-mail or call our Internet Customer Service Center at 215-525-1119. The delivery time is based on stock availability of all part(s).
PRICE QUOTES
Price Quotes Prices cannot be guaranteed and are subject to change without notice. Verbal quotations prevail for the day quoted. Written quotations will be honored for thirty (30) days from the day quoted.
EXPECTED SHIPMENT
Expected Shipment Please note, expected shipment times are when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. The delivery time is also based on stock availability of all part(s).
SPECIAL ORDER ITEMS
Special Order Items Special Order items require some additional time before they can be shipped. For example, "Special Order" add 2-4 weeks for Product adjustment time. Your Special Order item will be shipped once your item is ready, your payment is approved in advance, and the receiving address is verified. You will be notified of the status of your Special Order item by e-mail.
SHIPPING RULES AND RESTRICTIONS
Shipping Rules & Restrictions All shipments are prepaid and add. All orders are charged an 8% of total order for Shipping & Handling for standard ground transportation. An additional handling charge will not added to shipments of backordered items. Any extra charges incurred for additional services, such as shipment from point specified by customer will be added to order total. Export orders may be subject to special terms and conditions. Title and risk of loss will be passed on to purchaser on delivery to the common carrier. If product is damaged in transit, recipient must file claim with carrier NOT WITH HVACPLUS.com. The delivery time is based on stock availability of all part(s).
SHIPPING METHODS AND COSTS
Shipping Methods and Costs Depending on the item(s) you purchase on HVACPLUS.com and the location to which the items will be delivered, different shipping methods will be available. All Internet orders are shipped via standard delivery by default. HVACPLUS has several other options - Next Day Air, 2nd and 3rd day Air as well as Saturday delivery. Please call our Customer Service Center at 215-525-1119 for assistance and processing of all QUICK shipments. Each shipping method has its own restrictions and charges that will be applied to your order. The delivery time is also based on stock availability of all part(s). All Internet orders will be charged an 8% Shipping and Handling fee based on order total. Our internet order minimum is $50. Note: Delivery time is calculated on business days which are Monday-Friday, excluding federal holidays within the United States.
PRICING
All prices quoted and/or listed on our web site are our customers' net costs in United States Currency. Prices do not include freight, handling, applicable federal, state or local taxes, or duties. Prices and terms herein are subject to change without notice. Market Sensitive Commodity items will be priced according to current market conditions.
RECEIPT OF PURCHASE/ORDER CONFIRMATION
Receipt of Purchase / Order Confirmation After filling out and submitting your order, you will receive an order confirmation via email. Your product will be shipped the same business day if the product is in stock and if the order is received before 12:00 p.m. (noon). If the order is cancelled by the purchaser while being in transit the full shipping charge will be applied to the credit card account of purchaser. Also all cancelled orders are subject to a 30% restocking fee.
SHIPPING & HANDLING REFUNDS
Shipping and Handling Refunds There are no refunds on shipping and handling charges unless HVACPLUS.com has shipped the order incorrectly.
NO REFUNDS ON CUSTOM OR SPECIAL ORDERS
No Refunds on Custom or Special Orders Please check all information carefully. All custom orders are non-returnable which includes non-standard stock items. WE HAVE A NO RETURN / NO REFUND POLICY ON ALL CUSTOM ORDERS. WE WILL NOT ACCEPT ANY RETURNS NOR ISSUE ANY REFUNDS.
RETURNS
Returns Equipment and/or Parts that have been installed are not returnable. All products still in their original shipping container that have not been opened or installed may be returned, with an approved RMA from our parts department within 10 days from purchase date. Our RMA request form can be found and filled out online. All returns are subject to a 50% restocking fee on all parts and equipment submitted with an approved RMA form. Shipping charges are not refundable to and from shipping locations. Note: HVACPLUS WILL NOT ACCEPT RETURNS OF ANY ELECTRONIC PARTS.
INCORRECT ORDERS
Incorrect Orders If purchaser orders a product incorrectly from our web site it may be returned to HVACPLUS.com by these 7 conditions - 1. As long as the product purchase has not been installed or damaged in any way. 2. The purchase product is in its original shipping container. 3. All return items are subject to a 50% restocking charge. 4. All shipping and handling charges are not refundable. 5. Purchaser must pay shipping and handling charges of product back to HVACPLUS.com. 6. Purchaser gets an authorization approval code from HVACPLUS.com. 7. It is within 10 days from the date of original receipt, no exchanges or returns are allowed after 10 days.
ORDER MINIMUM
Order Minimum Our internet order minimum is $50. All orders are charged an 8% of total order for Shipping & Handling for standard ground transportation, except for special situations such as over-sized equipment shipment.
KEEP GOOD RECORDS
Keep Good Records Make sure to print or save electronically any records related to your online transactions. This will help you keep track of shipping dates, shipping and handling fees, and other details of your transactions.
CONTACT US
Contact Us We welcome your comments, feedback and suggestions. Whether you'd like to recognize an exceptional associate or give us a suggestion, please contact us using any of the methods below. Phone: 215-525-1119 fax:866-583-6054
ASSISTANCE & INFORMATION
Assistance and Information For assistance with online orders, website navigation or online products and projects contact our Customer Service Center. 215-525-1119
SHIPPING YOUR PRODUCT
Shipping Your Product We ship from many warehouses from around the United States. Our computer system ships your product from the closest warehouse to you direct. The delivery time is based on stock availability of all part(s).
SAFETY FIRST
Safety First Before you begin any repairs or installation on your heating and/or air conditioning systems, consult all manufacturers safety warnings and procedures. If you are not comfortable or have no experience working with Electricity, or with Natural Gas, L.P. Gas, we would highly recommend you calling a licensed contractor.
SECURITY POLICY
Security Policy HVACPLUS.com uses technology called Secure Socket Layer (SSL) to encrypt any personal information you transmit to us online. The information is encrypted on your computer and decoded after it reaches HVACPLUS.com's secure server. This information cannot be decrypted during transmission.
WARRANTY POLICY
Warranty Policy We provide a warranty on some of the manufacturer's products we sell. Shipping and Handling charges are not covered under this one-year warranty. Purchaser will ship defective part to HVACPLUS.com at their own expense. Purchaser agrees that there will be a shipping and Handling charge on all warranty exchanges of parts and equipment. HVACPLUS.com is not responsible for any labor charges of parts or equipment of any kind. Purchaser should have a License qualified person to install, service or repair their equipment.
BUSINESS HOURS
Business Hours HVACPLUS headquarters is opened from 8-5 pm EST Monday-Friday. You can contact us thru Phone: 215-525-1119
